Type of information
As part of operating the Websites and Services, we process data as described below, directly by us, or with the services or third-party services. This policy describes the processing operation of your personal information (“Personal Information”). Personal Information refers to information that identifies you as a natural person, or that may be used, either alone or in combination with other information, to personally identify you as a natural person. Such information may include, for example, a first and last name, an email address, phone number, a home or other physical address, and other contact information. In addition, in some jurisdictions (as the EU for example), and given the specific use we make with the information, an IP address, device ID and cookies could be considered as Personal Information as well.
In the event we combine Personal Information with non-Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
Not mandatory
You are not required by law to provide us with any information. You can always avoid providing us with certain Personal Information; however, you acknowledge that it may prevent us from providing you certain Services that correspond to the required information.
Visitor Information
Support and Contact Information
If you contact us for support, feedback or other inquiries, requests, or questions either through an online form available on the Website, by sending us an email or by other means of communication we make available (such as submitting a bug report or filling in a survey) you will be requested to provide us with your name, your email address, and the subject matter of your inquiry
Purpose and lawful basis
We will use this information for our legitimate interest and solely for the purpose of responding to your inquiries and providing you with the support or information you have requested.
Retention
We retain such information for as long as needed to provide you with the inquiry requested or as required under applicable law.
Online identifiers and activity
We process IP addresses, cookies information (that upon your consent maintains activities across the websites, such as clicks, views and actions, remembers’ credentials for sign-in and information about the ad campaign or source from which you landed on the Website), pixel tags, user agent (namely, your browser’s type, version, language, and country).
Purpose and lawful basis
We process online information for several purposes, each with its respective lawful basis: (a) for our legitimate interest of providing and measuring the Services, the Websites, the functionalities and ensure compatibility; (b) for our legitimate interest of monitoring against fraud or spam and ensure Website maintenance; (c) based on your consent to the different purposes for which we use cookies (for example, analytics, analyzing anonymous behavior to adapt our future products offerings to our customers' preferences, for marketing purposes, attribution of a visitor to a media source and measurement of campaign success or failure) (d) our legitimate interest of generating a random user ID that will enable attribution of online activities to a symbol of a user in our systems and databases.
Retention
Cookies retention varies as per their type, functionality and operator (could be third party service), and can range from session to 3 years, or earlier, in case you actively delete cookies by using your browser’s settings.
Device and technical details
This category includes the type of device from which you access the Website or the services (mobile/desktop), type and version of your operating system and your MAC address
Purpose and lawful basis
Based on our legitimate interest, we may process device information for compatibility purposes, and to uniquely connect your device with a license key of a software product you purchased.
Account information and activities (including user-generated information)
Ceratin functionalities and Services are available only upon signing up and registering. If you choose to sign up and open an account you will be requested to provide us with certain information such as your full name, email address, you will be required to create a password, at which time you thereby represent and warrant that you are responsible for maintaining the confidentiality of your details and password.
We offer the option of signing up via your email or social profile. In case you choose this type of authentication, we will process a token that will give us access to your public information available via the media of your choice.
When using the account service, we will process your usage information, for example, if you upload content to our forum, we will process the content, the account related and timestamp.
Please note that any and all information, discussions, opinions, blogs, postings, ideas, feedback and other communications and materials of any kind that you post, upload, submit or otherwise make available within the various forums, centers and communities on the Adaware Sites or elsewhere on the Adaware Sites will be considered public information and will not in any way be treated as confidential information
Purpose and lawful basis
We use this information for the purpose of performing our contract with you, providing you with the Services you have requested, and designating an account for you, including authenticating you and securing your access to your information via the account. The account and information processed respectively are also used to give you access to all your products, activities and information and to allow you to edit, rectify, manage and delete, as per data protection regulation.
We use your contact details in order to send you required information related to the Services and our business engagement (e.g. send you a welcome message, to notify you regarding any updates to our Services, send applicable invoices, and additional occasional communications related to the Services) as well as verify your identity. Upon consent, we will also send you marketing materials. You can remove your Personal Information from our mailing list and stop receiving promotional communications from us by following the unsubscribe link located at the bottom of each communication or by emailing us at [email protected]. Please note, that even if you unsubscribe, we reserve the right to send you service-related communications, including service announcements and administrative messages, relating either to your account or to your transactions of the Services.
Retention
If you wish to delete your account, please contact us at: [email protected]. Note that, even if we will delete your account, we may keep certain records related to transactions you made - if any, when those are required to comply with applicable law or otherwise, required for the legitimate purposes of our business. For example, we will not delete any invoices sent to you as we need them for the purpose of managing our finances.
Subscription
If you voluntarily subscribe to our email communications, you will be asked to provide us with your email address, or to give your consent to use your email address for communication of new products, features and offers we launch. You can unsubscribe at any time using the unsubscribe option within the body of the email sent you or rather by contacting our Data Protection Officer at [email protected]
Purpose and lawful basis
We will use your email address in order to send you information related to our Services and to keep you up to date regarding new Services, as well as provide you with tips related to our Service, and in case of your consent, share promotional and marketing emails.
Retention
We retain subscription information for as long as you did not actively request to delete such information.
Users Information
In addition to Visitor information described above, the following may be processed about Users that downloaded, installed and/or purchased a product license.
Purchase Information
When you choose to purchase a product license or to expand (or extend) a license, we will process certain information that is required to process your purchase and to assign a license key to your account as per your chosen product subscription. Such information includes billing information (first and last name, email address, city, country, zip code) and payment information (selected payment method and respective payment details). Those will be collected and processed directly by our payment processing vendor, upclick.com, which privacy policy will apply for any personal information that you provide through the Adaware online stores. They also may maintain personal information that you provide them in connection with the purchase of Adaware software products and/or services. We encourage you to review the upclick.com privacy policy, which can be found in the check-out page and here: https://www.upclick.com/privacy.html
Upon any completed order, we generate and retain your product’s license key number, and order ID to attribute the license to your account and provide you with related premium services.
Purpose and lawful basis
Based on your consent we will be processing such information as described above, including subscription maintenance, billing, invoicing, maintaining the account and providing you with support when requested.
Retention
We retain purchase information for as long as you have asubscription with us, and for a period of 7 years from termination,as required by applicable taxes laws.
Installation information
This includes capturing the installation action, timestamp, operating system’s type (Mac/PC), device type (computer, mobile, tablet) and mac address, language and version. We will also learn about other antivirus products you have installed to ensure we can prevent clashes between permissions.
Purpose and lawful basis
We process this information in order to execute the installation, ensure compatibility and prevent duplications. We also use it to support your subscription period and to be abe to offer you features, services and widgets that conform to your selected Products and subscriptions.
Retention
We retain this information for as long as the Product is installed on your device and/or, for as long as required to process and operate the Services.
Products’ usage information (online/offline)
When the Product is installed and you use it, we collect and process information related to the different Services and features provided to you, including online and offline information, as follows:
- Antivirus Services - files and media information for purposes of detecting and preventing malicious activity or files. If you choose to use the feature of “Email protection” you will be requested to submit your email address and we will provide you with information regarding potential phishing attacks of your email address. Additionally, when the “Safe Browse” mode is on, we may flag and capture URL addresses that you visited or browse and are detected as potential risk.
- Search services and safe browsing: the Product includes a search functionality that will be available to you from the Productäs dashboard. When you use this option, we will only use your search query to present search results for you based on such query. This Service is powered by 3rd party search provider (OneSearch, which Privacy Policy is available here: https://www.one-search.com/privacy-policy/). When you use the default search option on the product’s safe browser, your search query will be processed and transferred to our regular search vendors together with IP and cookie ID, so they can provide you with respected search results. The former may include contextual advertisements.
- Upon your choice and further activation actions:
- VPN Services - when you choose to extend the trial version and install the full VPN product, we will process installation information, as described in this Privacy Policy, and may process certain data that is required for providing and processing the Services and technologies, as will be further detailed in the VPN product’s own privacy policy.
- PC Cleaner - when you choose to install this product, certain information and permissions will be processed in order to provide you with the respective Service. For more information, please refer to our PC Cleaner Privacy Policy
- Driver Manager: when you choose to activate/install this feature certain information and permissions will be processed in order to provide you with the respective Service. For more information, please refer to our PC Cleaner Privacy Policy.
- Adblock: when you use the Product’s own safe browning feature, the ad blocking feature will be on, in which case, we will monitor and process ceratin browsed URL to enable the blocking activity.
Purpose and lawful basis
The lawful basis is legitimate bass when we process data that is required to fulfill your request and desired action, such as installation information and other useful information that is required to provide and operate the Services. Some information will be processed based on your consent, which can be provided by taking an action (such as activating additional offered tools and products as part of our offered Products suite).
Customer or technical support
When you contact our technical or customer support, we may provide this Service by phone, email or chat, either directly by us or through third party service providers. In which case we will process your contact information, Products information, and other information that is required to identify your purchase, license or requests.
Purpose and lawful basis
This information is processed based on your consent (and voluntary contact and submission of details), and sometimes for our legitimate interest to authenticate you and associate your details with an Order ID or a Product License Key. we use this information to provide you with the requested Services to track the ticket, and retain a record of the request and/or Service provided and results.
Retention
We retain this information for as long as required to track the ticket or request, and in many cases, up to 7 years as may be required by several applicable local legislation (such as taxes, consumer protection and privacy legislation
Business Customer Information
Contact details
If you are a business partner, or potential business partner, we may store certain contact information and job title information about you in our CRM systems. This includes full name, work title, work email address and name of the company in which or for which you work.
Purpose and lawful basis
We retain and process this information for CRM purposes and business needs, based on your consent, that may have been provided to a third party that introduced your details to us. If we entered into a contract, then this will be the lawful basis.
Retention
We retain this information for as long as it is relevant for our business purposes, and, if we entered into a contract, then for as long as such contract is valid, relevant, and/or for as long as required by applicable local legislation.